Terms of Service & Sale

01Agreement to these terms

These Terms of Service (“Terms”) govern your access to and use of elevate-smg.com, your purchase of the digital products sold on it, and any related communications, including our SMS messaging program, provided by Holding SMG LLC, doing business as Elevate (“Elevate”, “we”, “us” or “our”), located at 350 Lincoln Rd, Miami Beach, FL 33139, United States.

By using our website, placing an order, submitting a form or opting in to receive messages from us, you agree to these Terms, to our Refund Policy and to our Privacy Policy. If you do not agree, please do not use the website, purchase our products or use our messaging services.

You must be at least 18 years old and able to enter into a binding contract to purchase from us.

02The product

Elevate sells The Ultimate Car Detailing Digital Toolkit, a digital product for car detailers and detailing shops. It includes technical video tutorials (streaming and MP4 download) and a library of downloadable, editable files: client quotation forms, service agreement templates, vehicle inspection reports, invoice templates, pricing and estimating calculators, client communication guides, message scripts and marketing templates. Access is for life, including future updates, with email support from our team.

The toolkit is a set of files and videos sold for your own use. It is not a done-for-you service, not software or a subscription platform, and it does not include coaching or live sessions. The templates, including service agreements, are general starting points and do not constitute legal, financial or tax advice; you are responsible for adapting them to your situation and local law. Detailing techniques shown in the videos should be applied with appropriate care and according to product instructions; you are responsible for their application.

The description, content and price of the product are those displayed on the pricing section of our website at the time of your order. We may update or add files over time; updates are included in your access.

03Orders, pricing & payment

Price. The price of The Ultimate Car Detailing Digital Toolkit is US$997, a one-time payment. All prices are displayed in U.S. dollars (USD). Applicable sales taxes or VAT, if any, are calculated and shown at checkout before you confirm your order. There is no subscription and no recurring fee.

Payment. Payment is processed securely by Stripe. We accept major credit and debit cards. We do not store your full card details on our servers.

Order confirmation. Your order is accepted when your payment is confirmed. You will receive an order confirmation and your access email at the email address provided at checkout. Please make sure it is accurate.

Order refusal. We may refuse or cancel an order in case of suspected fraud, payment failure, a pricing or description error, or a violation of these Terms. If your payment was already taken, we will refund it in full.

04Delivery & access

The Ultimate Car Detailing Digital Toolkit is delivered electronically. No physical goods are shipped. Within minutes of a successful payment, we send an email containing your personal login details for the online program to the email address used at checkout. All content is available immediately upon login.

If you have not received your access email within 15 minutes, check your spam folder, then contact us at roland@elevate-smg.com or +1 (305) 464-4211. We will restore your access the same working day.

Access requires an internet connection and a current web browser. We strive to keep the program available at all times, but short interruptions for maintenance or technical reasons may occur.

05Refund policy

Refund requests made more than 14 days after the purchase date are not eligible, because the content of a digital product is fully delivered and accessible from the moment of purchase. We may refuse a refund in case of fraud or abuse, for example repeated purchases and refunds of the same product, or bulk downloading of the content before requesting a refund.

Nothing in this section limits any non-waivable rights you have as a consumer under the laws of your state or country. The full policy is available on our Refund Policy page.

Chargebacks. If you have a problem with your purchase, please contact us first: we resolve almost every issue quickly and will honor the guarantee above. Initiating a chargeback or payment dispute without contacting us may result in the suspension of your access while the dispute is investigated.

06License & acceptable use

Upon payment, we grant you a personal, non-exclusive, non-transferable, revocable license to access the toolkit and to use, customize and reproduce the templates in the course of your own detailing work (one detailer or detailing shop and its staff), including sharing customized quotes, agreements, invoices and marketing materials with your own clients, without limit.

You may not share your login, resell, sublicense, publish or redistribute the original files or videos, offer them as templates or training to third parties, use them to create a competing product, or remove any proprietary notices. We may suspend or terminate access, without refund, in case of a material violation of this section.

07SMS messaging terms

Program description

Elevate Customer Care: by opting in, you agree to receive text messages from Elevate at the mobile number you provided about your inquiry. Messages may include confirmation that your information was received, scheduling of your call back, reminders, and customer support. We do not send promotional text messages.

How to opt in

You can opt in by entering your mobile number in the booking form at elevate-smg.com/#contact and checking the optional, unchecked box agreeing to receive text messages from Elevate. Consent to receive text messages is not a condition of any purchase or service.

Key terms

• Message frequency varies depending on your interactions with us.
• Message and data rates may apply. Check your mobile plan for details.
• To opt out, reply STOP to any message. You will receive one final confirmation message and no further messages will be sent. To opt in again, reply START or submit a new opt-in.
• For help, reply HELP, email roland@elevate-smg.com or call +1 (305) 464-4211.
• Carriers are not liable for delayed or undelivered messages.
• Messaging is supported on major U.S. and Canadian carriers. Availability may vary by carrier and device.
• You confirm that you are the account holder of the mobile number provided or have the account holder’s permission, and that you will notify us if you change or deactivate that number.

08Use of the website

You agree to use the website only for lawful purposes and not to:

• Provide false or misleading information, or submit a phone number or email address that is not yours without permission
• Interfere with or disrupt the website, its servers or its security
• Attempt to gain unauthorized access to any part of the website or our systems
• Use automated means (bots, scrapers) to access or copy the website
• Use the website to send spam or unlawful content

09Results & testimonials

We make no promise of clients, bookings, income or revenue. The toolkit provides documents, calculators and tutorials; what you achieve with them depends on your work, your market and many other factors. Any testimonial we may publish reflects an individual experience and is not typical.

10Intellectual property

The website and its content, including text, design, graphics, logos and the Elevate name, are owned by or licensed to Holding SMG LLC and protected by intellectual property laws. You may view the website for your personal, non-commercial use. You may not copy, reproduce, modify or distribute its content without our prior written consent.

11Disclaimers

The website and its content are provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the website will be uninterrupted, error-free or free of harmful components.

12Limitation of liability

To the fullest extent permitted by law, Elevate and Holding SMG LLC, and their owners, employees and partners, will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue or data, arising from your use of the website, the program or our messaging services. Our total liability for any claim relating to the website or a product purchased on it will not exceed the amount you paid us for that product in the twelve (12) months preceding the claim.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits any rights you have as a consumer that cannot be limited by law.

13Indemnification

You agree to indemnify and hold harmless Elevate and Holding SMG LLC from any claims, losses or expenses (including reasonable attorneys’ fees) arising from your breach of these Terms or your misuse of the website or messaging services.

14Governing law & disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law rules. Any dispute arising from these Terms or the website will be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, unless mandatory law in your country of residence provides otherwise.

15Changes to these terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Your continued use of the website or messaging services after changes are posted means you accept the updated Terms.

16Contact us

For any question about these Terms, an order, a refund or our SMS program, contact our customer support (Mon–Fri, 9am–6pm ET):